Support

Our objective is not only develop the best products to make your job and life easier. We want to make sure that you are taking the most advantage possible of them to your company.

We are committed to providing our customers with high quality support on a timely manner.

E-mail Support

When you send an email to support@cadena.com.br, your message is automatically entered into our Support Management System, assuring that no messages are lost and that all customers will be contacted as quickly as possible by one of our team members. You receive an unique support case number that can be used for tracking purposes.

Phone Support

We are also available by phone at +55 19 3468-3368 from 08:00 am to 06:00 pm (GMT -3) from Monday to Friday.

Emergency support 24h/day, 7 days/week is available at +55 19 8196-7396 and +55 19 8196-7399.

Check with us all support plans available and choose the best option to fit your company’s daily routine.

Nextel Support

We are available at IDs 55*84*16489 and 55*84*16490.

VoIP and IM Support

We all have Skype, MSN and other communication tools ID in order to maximize efficiency on supporting you.

Remote Access

Cadena uses remote access tools in order to support you with the same quality as if we were sitting on the chair by your side, helping you to solve any difficulties on a practical and fast manner, avoiding unnecessary travel and with that reducing support time and costs.

Support at Customer Office

We understand there are situations that customers prefer to have in loco support, therefore we provide in loco support whenever needed.

Automatic Bug Report

Our systems support automatic bug report. Whenever there is an error while you are using one of our products, a bug report is automatically sent to Cadena, containing details about the problem. That’s why most problems are corrected before you contact us.